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The majority of our office space is located at our West Little York facility. This is where our sales, customer service, purchasing, accounting, human resources, IT and executive office are housed.
To best suit our customers we have two customer service departments: one that works with corporate buyers and purchasing departments, and one that works one-on-one with our customer’s employees in our safety and recognition programs. We also go one step further with our customer service departments to ensure that we can provide quality service to our customers by maintaining a large percentage of bi-lingual customer service representatives.
We are also very proud of our IT infrastructure. We adopted Microsoft Great Plains in 2001 as the backbone of our system, and we have continued to build upon that base to get to where we are today. Now our entire system is integrated together, from our websites to our inventory to our accounting system. When a customer logs into the website and places an order, that order is instantly feed into our Great Plains system; product is instantly allocated to fill the order or a flag notifies one of our Purchasing agents that the product needs to be ordered. This happens regardless of whether a customer places their order Tuesday afternoon a 2 p.m. or Saturday morning at 2 a.m.; it is truly a 24 hour system.
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